Privacy Policy for tremblar.ca

Effective Date: August 13, 2026
Last Updated: August 13, 2026

Tremblar Building Supplies is based in Ontario, Canada, and primarily serves commercial construction customers and businesses in Windsor-Essex, Chatham-Kent, and surrounding areas. Tremblar Building Supplies (“Tremblar,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how Tremblar Building Supplies collects, uses, discloses, retains, and protects personal information when you visit our website, contact us, request information or a quotation, communicate with our team, or otherwise interact with us in connection with our products and services. This Privacy Policy applies to information collected through our website and through other interactions with Tremblar where this Privacy Policy is referenced or otherwise applicable.

1. Our Commitment to Privacy

Tremblar is committed to handling personal information responsibly, transparently, and only for legitimate business purposes. We seek to:

• collect only information that is reasonably necessary for the purposes for which it is collected;
• explain why personal information is being collected;
• obtain consent where required;
• use and disclose personal information only for appropriate and authorized purposes;
• maintain reasonable safeguards to protect personal information;
• retain personal information only for as long as reasonably necessary;
• provide individuals with appropriate access to their personal information; and
• respond appropriately to privacy questions, requests, and complaints.

Our privacy practices are intended to reflect applicable Canadian privacy requirements, including the Personal Information Protection and Electronic Documents Act (PIPEDA) where applicable.

2. What Is Personal Information?

For the purposes of this Privacy Policy, personal information generally means information about an identifiable individual. Depending on how you interact with Tremblar, this may include:

• your name;
• company or organization name;
• job title or role;
• email address;
• telephone or mobile number;
• business or mailing address;
• project or job-site information;
• information contained in an inquiry or quotation request;
• product or service requirements;
• communications and correspondence with Tremblar;
• information relating to an order, account, quotation, or business relationship;
• marketing and communication preferences;
• information you voluntarily provide through forms, email, telephone, or other communications; and
• technical or online information that may be associated with you, such as an IP address or information relating to your interaction with our website.

We generally do not need sensitive personal information to provide our products and services. We ask that you do not submit sensitive personal information through our website unless it is specifically requested and necessary for a legitimate purpose.

3. Information We Collect

3.1 Information You Provide Directly

We may collect personal information when you:

• submit a contact form;
• request a quotation or estimate;
• request product information;
• ask a question about our products or services;
• contact us by telephone or email;
• communicate with a member of our team;
• request information about a manufacturer or product;
• submit project requirements;
• become a customer or otherwise establish a business relationship with Tremblar;
• communicate with us regarding an existing order, quotation, project, or account; or
• otherwise voluntarily provide information to us.

The information requested will depend on the purpose of the interaction. For example, a quotation request may require your name, company name, telephone number, email address, project information, product requirements, delivery information, or other information necessary for us to respond appropriately.

3.2 Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by our website, hosting provider, analytics services, security services, or other technologies. Depending on the technologies implemented on the website, this may include:

• IP address;
• browser type and version;
• device type;
• operating system;
• approximate geographic information;
• referring website or search source;
• pages visited;
• links or content interacted with;
• date and time of visits;
• approximate duration of visits;
• website performance information;
• error and diagnostic information; and
• other technical information necessary for website operation, security, analytics, or performance.

This information is generally used in aggregate or statistical form to understand website usage, improve website performance, protect our website, and better understand how visitors interact with our online presence.

4. How We Use Personal Information

Tremblar may use personal information for purposes such as:

Responding to inquiries

We use information you provide to respond to questions, requests for information, quotation requests, and other communications.

Preparing quotations and serving customers

We may use information to understand project requirements, prepare quotations, coordinate products and materials, communicate with customers, and provide requested products or services.

Managing business relationships

We may use information to manage customer, supplier, contractor, manufacturer, and other business relationships.

Communicating about projects and orders

Where applicable, information may be used to communicate about quotations, orders, deliveries, product availability, project requirements, account matters, or other business-related matters.

Improving our products, services, and website

We may analyze information about website use and customer interactions to improve our website, customer experience, products, services, communications, and business operations.

Website security and fraud prevention

Technical and other information may be used to identify, investigate, prevent, or address security threats, unauthorized activity, fraud, abuse, or other activity that could compromise our website or business.

Legal and regulatory purposes

We may use personal information where reasonably necessary to comply with applicable laws, regulations, legal processes, accounting requirements, or other legitimate legal obligations.

Business administration

Personal information may also be used for internal administrative purposes, including record keeping, accounting, auditing, insurance, risk management, and business planning.

5. Project and Business Information

Because Tremblar primarily serves commercial customers, communications with us may contain information about a construction or renovation project. This may include:

• project name;
• project location;
• company or organization information;
• job-site information;
• product specifications;
• quantities;
• drawings or other project-related information;
• delivery requirements;
• scheduling information;
• contact information for project personnel; and
• other information necessary to quote, supply, or coordinate products.

We use such information for legitimate business purposes, including evaluating requirements, preparing quotations, supplying products, coordinating deliveries, and communicating with the relevant parties. Please do not submit confidential information, trade secrets, security-sensitive information, or personal information relating to another individual unless you are authorized to provide it and its submission is reasonably necessary.

6. Consent

Where required by applicable law, Tremblar will obtain consent before collecting, using, or disclosing personal information. Consent may be express or, where legally permitted, implied based on the circumstances and the nature of the information and interaction. For example, when you voluntarily submit your contact information through a quotation or contact form, we may use that information to respond to your request and communicate with you about the related products, services, or project. You may withdraw consent to certain uses of your personal information, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may affect our ability to provide certain services or respond to certain requests.

7. Marketing Communications

If you provide your contact information, Tremblar may use it to communicate with you regarding products, services, company information, industry-related information, or other communications that may reasonably be relevant to your business relationship with us, subject to applicable law. Where required, commercial electronic messages will be sent in accordance with Canada’s anti-spam requirements, including applicable requirements under the Canada’s Anti-Spam Legislation (CASL). Marketing communications will generally include an appropriate mechanism for withdrawing consent or unsubscribing. You may request that Tremblar stop sending you marketing communications at any time. Please note that even if you opt out of marketing communications, we may continue to send communications that are necessary for an existing business relationship or transaction, such as quotation, order, delivery, account, or service-related communications where permitted by law.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies. Cookies are small data files stored on your device that can help websites remember preferences, understand website usage, maintain functionality, improve security, and measure website performance. Depending on how our website is configured, cookies or similar technologies may be used for:

• essential website functionality;
• security;
• analytics;
• performance measurement;
• remembering preferences;
• advertising or marketing measurement; and
• understanding how visitors interact with our website.

You can generally control or restrict cookies through your browser settings. Some website functions may not operate correctly if certain cookies are disabled. Where required by applicable law, we will provide appropriate notice and obtain consent for non-essential cookies or similar technologies.

9. Analytics and Website Measurement

Tremblar may use third-party analytics services to understand how visitors use our website and to improve website performance and marketing effectiveness.

These services may collect information such as:

• pages visited;
• approximate location;
• device and browser information;
• referring source;
• interaction with website content; and
• other usage or technical information.

Where applicable, analytics providers may process information on Tremblar’s behalf in accordance with their own privacy policies and contractual obligations.

We do not use website analytics for the purpose of intentionally collecting sensitive personal information.

10. Advertising and Remarketing

Depending on our current marketing activities, Tremblar may use advertising and measurement technologies provided by third parties, such as search engines, advertising platforms, or social media platforms.

These technologies may help us:

• measure advertising performance;
• understand how users interact with our website after seeing an advertisement;
• display relevant Tremblar advertising;
• understand broad audience trends; and
• improve our marketing campaigns.

Where applicable, these services may use cookies, pixels, or similar technologies.

You may be able to manage advertising preferences directly through the relevant third-party platform or through your browser and device settings.

11. Third-Party Service Providers

Tremblar may use trusted third-party service providers to help operate our website and conduct our business.

Depending on the services we use, these providers may include:

• website hosting providers;
• website development and maintenance providers;
• analytics providers;
• email and communications providers;
• customer relationship management systems;
• form and scheduling services;
• payment or accounting providers;
• cybersecurity and website security providers;
• cloud storage and business software providers;
• delivery and logistics providers; and
• marketing and advertising service providers.

These providers may have access to personal information only to the extent reasonably necessary to provide services to Tremblar or perform functions on our behalf.

Where appropriate, Tremblar takes reasonable steps to require service providers to protect personal information and use it only for authorized purposes.

12. Disclosure of Personal Information

Tremblar does not sell or rent personal information to third parties.

We may disclose personal information where reasonably necessary for legitimate business purposes, including:

• to service providers working on our behalf;
• to manufacturers, suppliers, distributors, or other business partners when necessary to respond to an inquiry or fulfill a customer’s request;
• to delivery or logistics providers where necessary to arrange delivery;
• to professional advisors, such as accountants, lawyers, insurers, or auditors;
• to financial institutions or payment processors where applicable;
• to government authorities or regulators where legally required;
• where necessary to comply with a subpoena, court order, law, or other legal process;
• where necessary to protect Tremblar’s rights, property, systems, customers, employees, or other individuals; or
• in connection with a corporate transaction such as a merger, acquisition, financing, restructuring, or sale of all or part of our business, subject to applicable privacy requirements.

We limit disclosures to information reasonably necessary for the applicable purpose.

13. Third-Party Websites and Links

Our website may contain links to websites operated by manufacturers, suppliers, industry organizations, social media platforms, or other third parties.

For example, product and manufacturer pages may link to the websites of manufacturers or other organizations.

Once you leave Tremblar’s website, this Privacy Policy no longer governs the collection or use of information by the third-party website.

We encourage you to review the privacy policy of any third-party website before providing personal information.

Tremblar is not responsible for the privacy practices, security, content, or policies of third-party websites.

14. Social Media

Tremblar may maintain or use social media accounts and may provide links to social media platforms through our website.

If you interact with Tremblar through a social media platform, information associated with that interaction may be collected by both Tremblar and the applicable social media provider.

Your use of those platforms is subject to their respective privacy policies and terms.

15. Cross-Border Processing

Some of our service providers, technology providers, or business partners may store or process information outside Canada, including in the United States or other jurisdictions.

When personal information is processed outside Canada, it may be subject to the laws of the jurisdiction in which it is stored or processed and may be accessible to courts, law enforcement, or government authorities in that jurisdiction.

Tremblar takes reasonable steps to select service providers and establish safeguards appropriate to the sensitivity of the information and the circumstances in which it is processed.

16. Retention of Personal Information

Tremblar retains personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, establish or maintain business relationships, provide requested products or services, satisfy legal or accounting requirements, resolve disputes, enforce agreements, or otherwise meet legitimate business requirements.

When personal information is no longer required, Tremblar will take reasonable steps to securely delete, destroy, or anonymize it, subject to applicable legal, contractual, or regulatory requirements.

Different categories of information may therefore be retained for different periods.

17. Security

Tremblar takes reasonable physical, organizational, and technical measures appropriate to the sensitivity of personal information to protect it against unauthorized access, collection, use, disclosure, copying, modification, loss, or destruction.

Safeguards may include:

• access controls;
• password protection;
• authentication controls;
• secure website connections;
• restricted access to personal information;
• secure storage practices;
• employee and contractor awareness and procedures; and
• reasonable security monitoring and maintenance.

No method of transmitting information over the Internet or storing information electronically is completely secure. While Tremblar takes reasonable precautions to protect personal information, we cannot guarantee absolute security.

18. Data Breaches and Security Incidents

If Tremblar experiences a security incident involving personal information, we will assess the incident and take appropriate steps in accordance with applicable law.

Where required, this may include investigating the incident, containing and addressing the issue, notifying affected individuals, and notifying the appropriate privacy regulator or other authorities.

19. Access to Your Personal Information

Subject to applicable law and certain exceptions, you may request access to personal information about you that is under Tremblar’s control.

You may also request information about:

• how your personal information is being used;
• the purposes for which it was collected; and
• the individuals or organizations to which it has been disclosed, where applicable.

We may need to verify your identity before providing access to personal information.

Certain information may be withheld where permitted or required by law, including information that would reveal confidential business information, privileged information, information about another individual, or information that cannot legally be disclosed.

20. Correcting Your Personal Information

Tremblar seeks to maintain accurate and up-to-date personal information.

If you believe that information we hold about you is inaccurate, incomplete, or outdated, you may request that it be corrected.

Where appropriate, we will make reasonable efforts to correct the information and, where required, communicate the correction to relevant third parties.

21. Withdrawing Consent and Privacy Choices

You may contact Tremblar to:

• withdraw consent where applicable;
• request access to personal information;
• request correction of inaccurate information;
• ask questions about our privacy practices;
• unsubscribe from marketing communications; or
• make a privacy complaint.

Withdrawal of consent does not necessarily affect processing that is permitted or required without consent, including certain legal, contractual, security, accounting, or business purposes.

22. Children’s Privacy

Tremblar’s website and services are intended primarily for businesses, professionals, contractors, builders, suppliers, and other commercial users.

We do not knowingly seek to collect personal information from children for marketing or other purposes unrelated to our legitimate business activities.

If you believe that a child has provided personal information to Tremblar without appropriate authorization, please contact us so that we can review the situation and take appropriate steps.

23. Business-to-Business Communications

Because Tremblar operates primarily in the commercial building-supply sector, many of our interactions involve businesses and professional representatives rather than individual consumers.

Information relating solely to a business, such as a general company address or general business contact information, may not constitute personal information in every circumstance.

However, where business contact information identifies or relates to an identifiable individual, Tremblar will handle it in accordance with applicable privacy requirements.

24. Privacy Complaints

If you have a question, concern, or complaint regarding Tremblar’s handling of your personal information, we encourage you to contact us first.

We will make reasonable efforts to investigate and respond to privacy concerns in a timely manner.

If you are not satisfied with our response, you may have the right to contact the applicable privacy regulator, including the Office of the Privacy Commissioner of Canada, depending on the circumstances and applicable legislation.

25. Changes to This Privacy Policy

Tremblar may update this Privacy Policy from time to time to reflect changes to our business practices, website technologies, applicable laws, or privacy requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

If a significant change materially affects how we use previously collected personal information, Tremblar will take reasonable steps to provide appropriate notice where required.

26. Contact Us

If you have questions about this Privacy Policy, wish to request access to or correction of your personal information, wish to withdraw consent, or have a privacy-related concern or complaint, please contact us.

Tremblar Building Supplies
5150 Hennin St
Oldcastle, ON N0R 1L0
Canada

Phone: 519-737-6191

Privacy Contact: info@tremblar.ca

For privacy-related requests, please identify the nature of your request and provide sufficient information for us to understand and respond to it. We may request additional information to verify your identity before releasing or modifying personal information.

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