Privacy Policy for tremblar.ca

Effective Date: August 13, 2026
Last Updated: August 30, 2026

Tremblar Building Supplies (“Tremblar,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, when we share it, and the choices available to you when you visit our website or communicate with us.

Tremblar Building Supplies is located in Oldcastle, Ontario, and provides commercial building products and related services to contractors, builders, businesses, and other customers.

1. Information We Collect

We may collect information that you provide directly to us, including: your name, company or organization name, job title or role, email address, telephone number, business or project address, project and product requirements, information provided when requesting a quotation or contacting us, and other information you choose to provide.

We may also automatically collect certain technical information when you use our website, such as your IP address, browser and device information, pages visited, referring website, and information about how you interact with our website. We only collect information that is reasonably necessary for legitimate business and website purposes.

2. How We Use Your Information

We may use your information to: respond to inquiries and requests, prepare quotations and estimates, provide products and services, communicate with you about projects, orders, deliveries, and other business matters, maintain customer and business relationships, improve our website, products, services, and customer experience, understand website traffic and performance, measure the effectiveness of our advertising, protect our website and systems from spam, fraud, and unauthorized activity, and comply with legal, accounting, regulatory, and other applicable requirements.

We will not use your personal information for a new purpose that is not reasonably related to the original purpose without providing appropriate notice and obtaining consent where required.

3. Website Analytics and Advertising

We use third-party technologies to understand how visitors use our website and to measure the effectiveness of our online marketing. These technologies include:

1. 1.

   Google Analytics 4: we use Google Analytics 4 to understand website traffic, visitor behaviour, and website performance. Google Analytics may collect technical and usage information such as your device, browser, approximate location, pages visited, and interactions with the website.

2. 2.

   Google Tag Manager:
   We use Google Tag Manager to manage certain website technologies, including analytics and advertising tags. Google Tag Manager itself acts primarily as a system for managing these technologies; the information collected depends on the tags and services that are enabled.

3. 3.

   Google Ads:
   We may use Google Ads to advertise our products and services and to measure advertising performance. Depending on your consent choices, Google Ads may use cookies or similar technologies to measure interactions with our website and advertising campaigns and, where applicable, support remarketing.

4. 4.

   Google Maps:
   Some pages may use Google Maps to display our location or other mapping information. When you interact with Google Maps, Google may collect information in accordance with its own privacy practices.

5. 5.

   Google reCAPTCHA:
   We use Google reCAPTCHA to help protect website forms from spam, automated submissions, and abuse. reCAPTCHA may collect technical information about your device and interaction with the website for security purposes.

These services are provided by Google and may involve the processing of information outside Canada. Their use is also subject to Google’s applicable privacy policies and terms.

4. Cookies

Our website uses cookies and similar technologies. Some cookies are necessary for the website to function properly and cannot be disabled through our cookie settings. Other cookies may be used for: website analytics, measuring website performance, advertising and advertising measurement, and certain third-party website functions.

Where required, we will ask for your consent before using non-essential cookies or similar technologies.
You can also control cookies through your browser settings. Disabling certain cookies may affect some website functionality. You can change your cookie preferences at any time through our cookie settings tool.

5. Information You Submit Through Our Website

If you contact Tremblar or request a quotation through our website, the information you provide may be transmitted to Tremblar through our website and email systems. We use this information to respond to your request and, where applicable, communicate with you regarding your project, products, quotation, order, or other business inquiry.

Tremblar uses Microsoft 365 and Outlook for business email and communications. Information contained in communications with Tremblar may therefore be processed through Microsoft systems. We do not sell or rent personal information.

6. When We Share Information

We may share personal information when reasonably necessary to operate our business or provide products and services. This may include sharing information with: website and hosting providers, technology and IT service providers, email and communications providers, analytics and advertising providers, manufacturers, suppliers, or distributors when necessary to respond to a request or fulfill an order, delivery or logistics providers, professional advisors such as accountants, lawyers, or insurers, and
government authorities or other parties where required or permitted by law.

We only share information for legitimate purposes and, where appropriate, limit the information shared to what is reasonably necessary. Some of our service providers may store or process information outside Canada. Information processed in another country may be subject to the laws of that jurisdiction.

7. Marketing Communications

If you provide your contact information, we may communicate with you about Tremblar’s products, services, company information, or other business-related matters. Commercial electronic messages will be sent in accordance with applicable Canadian requirements, including Canada’s Anti-Spam Legislation (CASL).

You may unsubscribe from marketing communications at any time. This does not prevent us from sending communications that are necessary to an existing business relationship, such as information relating to a quotation, order, project, delivery, or account.

8. Protecting Your Information

We use reasonable physical, technical, and organizational safeguards to protect personal information against unauthorized access, use, disclosure, loss, or destruction.
No electronic transmission or storage system is completely secure, so we cannot guarantee absolute security.
If a privacy breach occurs that requires notification under applicable law, we will take appropriate steps to investigate and respond to the incident.

9. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing products and services, maintaining business records, resolving disputes, and meeting legal, accounting, and regulatory requirements. When information is no longer required, we take reasonable steps to securely delete, destroy, or anonymize it.

10. Your Privacy Rights

Subject to applicable law, you may request: access to personal information we hold about you, correction of inaccurate or incomplete information, information about how your personal information is being used or disclosed, or withdrawal of consent for certain uses of your information.

Withdrawing consent may not affect information that we are permitted or required to retain or process for legal, contractual, security, or other legitimate purposes. We may need to verify your identity before processing certain requests.

11. Third-Party Websites

Our website may contain links to manufacturers, suppliers, social media platforms, or other third-party websites. Once you leave the Tremblar website, those websites are governed by their own privacy policies and practices. Tremblar is not responsible for the privacy or security practices of third-party websites.

12. Children’s Privacy

Tremblar’s website is intended primarily for businesses, contractors, builders, professionals, and other commercial users. We do not knowingly collect personal information from children for marketing purposes.

13. Privacy Questions and Complaints

If you have a question, concern, or complaint about how Tremblar handles personal information, please contact us first. We will make reasonable efforts to investigate and respond to your concern.

You may also have the right to contact the applicable Canadian privacy regulator, including the Office of the Privacy Commissioner of Canada.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, or legal requirements. The current version will always be posted on this page, with the date of the latest update shown at the top.

15. Contact Us

Tremblar Building Supplies
5150 Hennin St
Oldcastle, ON N0R 1L0
Canada

Phone: 519-737-6191

Privacy Contact: info@tremblar.ca

For privacy-related requests, please identify the nature of your request and provide sufficient information for us to understand and respond to it. We may request additional information to verify your identity before releasing or modifying personal information.

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